Privacy Policy

Effective Date: 01-05-2025
Website: www.pigax.com
Company: Research Link

Pigax.com (“Pigax”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of our users. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

This Privacy Policy is part of our Terms of Service and applies to all visitors and users of the Pigax.com platform.

I. Controller Identification and Contact

  • Company Name: Research Link
  • Chamber of Commerce Number: 69727341
  • Contact Email: info@pigax.com

II. Pigax as a Data Controller

We act as the controller for the personal data of our users and website visitors when:

  • You create or access your account
  • You use Pigax.com to manage farm data
  • You contact our support team
  • You subscribe to our updates or documentation

Data we may collect includes:
  • Name, email address, phone number, and farm/company name
  • IP address, browser and device details
  • Farm-related data you input into the platform
  • Communication and support interaction history
  • Usage data for feature improvement (via cookies and analytics)
Purposes of processing:
  • To provide and support the Pigax service
  • To improve platform functionality and user experience
  • To comply with legal obligations (e.g., accounting and security)
  • To communicate with users (support, updates, system notices)
  • To provide educational or marketing content (with consent)
Legal bases for processing:
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interest
  • Your consent (where applicable)
Payments:

We do not process payment data directly. Payments are handled by Stripe.com, which processes data under its own privacy policy.

III. Farm Data Management

As a user, you may input information related to your farm operations (e.g., pig records, feeding logs, financials). You retain full control over this data. Pigax acts as a data processor in this context, processing the data only on your instructions.

We do not:
  • Access farm data unless required for technical support or legal compliance
  • Share your farm data with third parties without your consent
  • Analyze your farm data beyond providing the features of the Pigax platform
Your Responsibility:

You are responsible for the accuracy and lawfulness of the farm data you upload. You should ensure you have proper authorization to input and manage such data.

IV. Data Retention

  • User account and communication data: Retained for the duration of your account and up to 5 years thereafter, unless deletion is requested sooner.
  • Farm data: Retained for as long as your account remains active or until you manually delete the data or instruct us to do so.
  • Account deletion: When you cancel your account, all personal and farm data will be permanently deleted within 15 days unless legally required otherwise.

V. Transfers Outside the EU

All data is hosted within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure it is protected through approved safeguards such as Standard Contractual Clauses in compliance with Articles 44–49 of the GDPR.

VI. Data Recipients and Subprocessors

We work with third-party service providers under strict data processing agreements, including:

  • Cloud hosting services (e.g., AWS, Azure)
  • Email service providers (e.g., Mailgun, SendGrid)
  • Customer support platforms
  • Analytics and performance monitoring tools
A complete list of subprocessors is available upon request.

VII. Data Security

We apply appropriate technical and organizational security measures:

  • SSL/TLS encryption
  • Role-based access controls
  • Daily data backups and disaster recovery plans
  • Regular security audits and updates
  • Encrypted password storage
  • Employee training on data protection

VIII. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access – Know what data we hold about you
  • Rectification – Request correction of inaccurate data
  • Erasure – Request deletion of your data
  • Restriction – Limit how we process your data
  • Portability – Get your data in a portable format
  • Objection – Object to processing based on our legitimate interests
  • Withdraw consent – For processing based on consent
  • Lodge a complaint – With your local supervisory authority
To exercise any of these rights, email us at: info@pigax.com

IX. Cookies and Tracking

Pigax.com uses cookies and similar technologies for:

  • Site functionality and user login
  • Performance and usage analytics
  • Personalization (if enabled by the user)
You may manage cookies through your browser settings or using our Cookie Consent Manager.

X. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. If we make significant changes, we will notify you via email or a notice on the website. You are encouraged to review this page periodically.

XI. Contact Us

For privacy questions or concerns:
Email: privacy@pigax.com